OUR SERVICES
At JOYNO, we offer a wide range of services to meet the needs of our clients. From technical support to customer service and sales, we have the expertise to deliver results. We work with you to develop a customized plan that meets your unique needs and goals.
Staff respond to customer calls and messages
Support questions
Customer support inquiries.
Order processing
From order placement to delivery.
Dispatch
Handle incoming calls from customers requesting a business’s service.
Customer Service
Deliver a positive customer service experience.
Call center agents are the ones making the calls
Telemarketing
Marketing strategy where sales or promotional messages are delivered via telephone calls to potential customers.
Telesales
Focuses primarily on closing deals.
Market research
Over-the-phone surveys.
Lead generation provides valuable insights into consumer behavior, market trends, and campaign performance. Armed with this data, you can make informed decisions, refine your strategies, and optimize your efforts to achieve better results.
Lead generation identifies and connects you with potential customers who are actively interested in your offerings, expanding your pool of sales prospects and enhancing your chances of closing deals.
Targeted lead generation enables you to allocate your resources more effectively by focusing on reaching prospects who are most likely to convert. This approach reduces wastage and ensures that your marketing budget delivers maximum ROI.
Through personalized engagement strategies, lead generation cultivates meaningful relationships with prospects. By addressing their specific needs and concerns, you can increase the likelihood of turning leads into loyal customers, driving up your conversion rates.
Phone, Email, Live Chat, Social Media and Tech Support
Helpdesk Services Ticketing, Complaints and Issue Resolution
Multilingual Support, Feedback Analysis, Retention Programs
Order Tracking, Product Information and FAQs, 24 Hours Support
Quality Assurance, SLA, Surveys, Research & Development
A call center has the capability to receive and transmit messages on behalf of their clients.
Outbound call centers specialize in generating leads via cold calling, emailing, and arranging appointments for businesses.
If your company handles payments, a call center can offer collection services by tracking overdue bill payments.
An inbound call center may prioritize managing appointment requests from existing customers who reach out by phone.
Customer service representatives within call centers can discover and nurture potential leads for their client’s products or services.
If your company emphasizes sales, a call center can assist in ensuring the smooth operation of the post-order process once a customer makes a purchase.
Outbound call center services are distinct from inbound call center services. Agents at outbound call centers initiate calls to customers.
Call centers have the capacity to manage either partial or complete sales operations for a company, thereby freeing up internal team members to focus on other tasks.
Call centers can conduct phone surveys with customers to gauge their sentiments regarding the company’s product or service offerings.
Call centers have the ability to promote products and services by making multiple calls to potential customers.
Call center representatives can verify and validate customer information to guarantee its accuracy for their clients.
A virtual receptionist fulfills the equivalent responsibilities as on-site support by handling calls, recording messages, and addressing inquiries.